SHIPPING & RETURNS
Last updated: 9 September 2026
We want you to be satisfied with your breakTHElines order. This Shipping & Returns Policy explains how we process and ship orders and how returns, exchanges and refunds are handled.
SHIPPING
Order processing
Orders are generally processed from Monday to Friday, excluding public holidays.
We aim to prepare and dispatch orders within 1–2 business days after the order has been successfully placed and payment has been confirmed.
During periods of high demand, product launches, holidays or other exceptional circumstances, processing may take longer.
Once your order has been dispatched, delivery times depend on the destination and postal or courier service.
Shipping provider
Orders are generally shipped using Pošta Slovenije (Post of Slovenia) or another appropriate postal or courier service where necessary.
Estimated delivery times
Estimated delivery times after dispatch are generally:
- Slovenia: approximately 1–3 business days
- European Union: approximately 2–9 business days
- Other European countries: approximately 3–15 business days
- United States and Canada: approximately 5–15 business days
- Other international destinations: approximately 5–30 business days
These delivery times are estimates only and are not guaranteed.
Delivery may take longer due to customs procedures, public holidays, postal delays, weather conditions, high seasonal demand or other circumstances outside our reasonable control.
The processing time of approximately 1–2 business days should be added to the estimated delivery time.
SHIPPING COSTS
Applicable shipping costs are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the delivery destination, order size, weight and selected shipping method.
INTERNATIONAL ORDERS, CUSTOMS AND TAXES
Orders shipped to destinations outside the European Union may be subject to customs duties, import taxes or other charges imposed by the destination country.
Unless otherwise stated during checkout, these additional charges are not included in the product price or shipping charge and are the responsibility of the recipient.
breakTHElines has no control over customs charges imposed by authorities in the destination country.
We recommend contacting your local customs authority if you require further information before placing an international order.
If an international shipment is refused because the recipient does not wish to pay applicable customs duties, taxes or other import charges, the shipment may be returned to us.
Where appropriate, a refund may be issued after the returned shipment has been received, subject to applicable law. Actual costs incurred as a result of the refused delivery or return shipment may be deducted where legally permitted.
RETURNS
14-day right of withdrawal
If you are a consumer purchasing through our online store, you generally have the right to withdraw from your purchase within 14 days from the day you, or a third party designated by you, receives the goods, without having to provide a reason, subject to applicable law and any statutory exceptions.
To exercise your right of withdrawal, you must clearly inform us of your decision before the 14-day period expires.
Please contact:
Include your:
- name;
- order number;
- products you wish to return;
- clear statement that you wish to withdraw from the purchase.
After notifying us, we will provide you with the necessary return instructions and return address.
RETURNING THE PRODUCT
After notifying us of your withdrawal, you must return the goods without undue delay and within the period required by applicable law.
Returned products should be appropriately packaged to prevent damage during transport.
You may inspect and handle the product only to the extent necessary to establish its nature, characteristics and functioning, in a similar way to how you would reasonably inspect a product in a physical store.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary for such inspection.
RETURN SHIPPING COSTS
Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, the direct cost of returning the product is borne by the customer.
We recommend using a shipping method that provides proof of shipment and, where appropriate, tracking.
breakTHElines cannot be responsible for returned packages that are lost before reaching us.
REFUNDS
Where you validly exercise your statutory right of withdrawal, we will refund payments received from you as required by applicable law.
This generally includes the original standard delivery cost, where applicable. If you selected a more expensive delivery method than the standard delivery option offered by us, we are not required to refund the additional delivery cost.
Refunds will generally be made using the same payment method used for the original transaction, unless otherwise agreed.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first, where permitted by applicable law.
We will process eligible refunds without undue delay and within the applicable statutory period.
Please note that your bank or payment provider may require additional time for the refunded amount to appear in your account.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible at:
Please provide:
- your order number;
- a description of the issue;
- photographs showing the problem where reasonably necessary.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law.
Depending on the circumstances, this may include replacement, repair, refund or another legally appropriate remedy.
Nothing in this Shipping & Returns Policy limits your statutory rights concerning defective or non-conforming goods.
EXCHANGES
If you would like to exchange an item, please contact us at:
Exchanges are subject to product availability.
Where an exchange is not possible, you may return the product in accordance with the applicable return procedure and place a new order.
Your statutory consumer rights remain unaffected.
SALE ITEMS AND DISCOUNT CODES
Products purchased during a sale, promotion or using a discount code are not automatically excluded from the statutory right of withdrawal.
Where the statutory 14-day right of withdrawal applies, eligible sale or discounted products may also be returned in accordance with this policy.
Any refund will be based on the amount actually paid for the product, subject to applicable law.
This does not affect any statutory exceptions to the right of withdrawal that may apply to particular types of products.
NON-RETURNABLE PRODUCTS
Certain products may be excluded from the statutory right of withdrawal where an exception is specifically provided by applicable consumer law.
This may include, for example, goods that are made to the consumer’s specifications or clearly personalised.
Where such an exception applies to a product, we will provide appropriate information before purchase where required.
This exception does not remove your statutory rights if a personalised or otherwise excluded product is defective, damaged or does not conform to the contract.
LOST OR DELAYED SHIPMENTS
Delivery dates are estimates and delays may occasionally occur after an order has been dispatched.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact:
We will review the available shipment information and assist you where reasonably possible.
CONTACT US
For questions regarding shipping, returns, exchanges or refunds, please contact:
breakTHElines
Športno izobraževanje in svetovanje, Rok Baskera s.p.
Nazorjeva ulica 15
3000 Celje
Slovenia
Email: info@break-thelines.com