PRIVACY POLICY
Last updated: 9 September 2026
At breakTHElines, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit break-thelines.com, place an order, create an account, contact us or otherwise interact with our website and online store.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
1. WHO WE ARE
The data controller responsible for processing your personal data is:
breakTHElines
Športno izobraževanje in svetovanje, Rok Baskera s.p.
Nazorjeva ulica 15
3000 Celje
Slovenia
Email: info@break-thelines.com
Website: break-thelines.com
If you have any questions regarding this Privacy Policy or the way we process your personal data, you can contact us using the email address above.
2. WHAT PERSONAL DATA WE COLLECT
Depending on how you interact with our website, we may collect and process the following categories of personal data.
Information you provide to us
This may include:
- first and last name;
- email address;
- telephone number;
- billing address;
- shipping address;
- account information, if you create an account;
- order and purchase information;
- information necessary to process and deliver your order;
- information you provide when contacting us;
- marketing preferences, where applicable.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, such as:
- IP address;
- browser type;
- device type;
- operating system;
- date and time of access;
- pages visited;
- referring website;
- cookie and similar technical information.
We only collect personal data that is reasonably necessary for operating our website, processing orders, communicating with customers and fulfilling the purposes described in this Privacy Policy.
3. WHY AND HOW WE USE YOUR PERSONAL DATA
We process personal data only where we have an appropriate legal basis for doing so.
Depending on the circumstances, this may include processing that is necessary for the performance of a contract, compliance with a legal obligation, our legitimate interests or your consent.
Processing and fulfilling your order
When you place an order through our online store, we may process your personal data to:
- process and confirm your order;
- process or arrange payment;
- prepare and fulfil your order;
- arrange delivery;
- communicate with you about your order;
- process returns or refunds;
- deal with complaints;
- provide customer support.
The legal basis for this processing is generally the performance of a contract with you or taking steps at your request before entering into a contract.
Legal and accounting obligations
We may process and retain information relating to purchases, invoices and transactions where necessary to comply with applicable tax, accounting, consumer protection and other legal requirements.
The legal basis for this processing is compliance with our legal obligations.
Customer service and communication
If you contact us by email, through our website or through another communication channel, we may process your contact details and the information contained in your communication in order to respond to your request.
Depending on the nature of your request, processing may be necessary for the performance of a contract or based on our legitimate interest in communicating with customers and providing customer service.
Website operation, security and fraud prevention
We may process limited technical information where necessary to:
- operate and maintain our website;
- protect our website and online store;
- detect or prevent fraud and misuse;
- diagnose technical problems;
- improve the reliability and security of our services.
Where applicable, this processing is based on our legitimate interests in operating and protecting our website and business.
Marketing communications
Where required by applicable law, we will send electronic marketing communications only where you have provided the necessary consent or where another lawful basis permits us to do so.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
4. ONLINE STORE AND WOOCOMMERCE
Our online store operates using WooCommerce, which provides e-commerce functionality for our website.
When you browse the store, add products to your cart, create an account, proceed through checkout or place an order, information necessary to provide these functions may be processed.
This may include information about:
- products viewed;
- shopping cart contents;
- orders placed;
- billing and shipping details;
- customer account information;
- technical information necessary to operate the store.
Such information is processed only as necessary to operate our online store, fulfil purchases, maintain security and provide the functionality requested by you.
5. PAYMENTS
Payments for purchases made through our online store may be processed by third-party payment service providers.
When you choose a payment method during checkout, information necessary to process your payment may be provided directly to the relevant payment provider.
The payment provider may process information in accordance with its own privacy policy and legal obligations.
breakTHElines does not intentionally store complete payment card details on its own systems where payment information is processed directly by an external payment provider.
We may receive limited information from the payment provider, such as confirmation that a payment has been successfully completed, declined, refunded or otherwise processed.
6. SHIPPING AND ORDER FULFILMENT
When you order physical products from us, we may share personal data necessary to deliver your order with postal, courier or logistics providers.
This information may include:
- your first and last name;
- shipping address;
- telephone number;
- email address;
- other information reasonably necessary to complete delivery.
These providers receive information only to the extent reasonably necessary to provide the relevant shipping or delivery service.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies necessary for the operation of the website and online store.
Cookies are small files that may be stored on your device when you visit a website.
Necessary cookies
Necessary cookies may be used to provide essential website functions such as:
- shopping cart functionality;
- checkout;
- security;
- account functionality;
- session management;
- remembering certain user preferences.
These cookies are necessary for certain parts of the website and online store to function correctly.
Optional cookies and technologies
We may also use optional functional, analytics or marketing technologies if these are enabled on our website.
Where consent is required under applicable law, non-essential cookies or similar technologies will only be activated after you have provided the relevant consent.
You may manage or withdraw your cookie preferences through the cookie settings made available on our website, where applicable.
You can also manage cookies through your browser settings. However, disabling necessary cookies may prevent certain parts of our website or online store from functioning correctly.
8. WHO WE MAY SHARE YOUR PERSONAL DATA WITH
We do not sell your personal data.
Where necessary for the purposes described in this Privacy Policy, we may share personal data with trusted third-party service providers involved in operating our website and business.
These may include providers of:
- website hosting and technical services;
- WooCommerce and related e-commerce services;
- payment processing;
- postal, courier and logistics services;
- accounting and professional services;
- email or communication services, where applicable;
- analytics or marketing services, only where such services are used and subject to applicable consent requirements.
We only share personal data to the extent reasonably necessary for the relevant provider to perform its service.
Third-party providers may also have their own independent legal obligations concerning the processing and retention of personal data.
We may also disclose personal information where required to do so by law, regulation, court order or a competent public authority, or where necessary to establish, exercise or defend legal claims.
9. INTERNATIONAL DATA TRANSFERS
Some service providers used in connection with our website or online store may process personal data outside Slovenia or outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate steps to ensure that such transfers comply with applicable data protection law.
Depending on the circumstances, appropriate safeguards may include an adequacy decision adopted by the European Commission, Standard Contractual Clauses approved by the European Commission or another legally recognised transfer mechanism.
10. HOW LONG WE KEEP YOUR PERSONAL DATA
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and for as long as required by applicable law.
Different retention periods may apply depending on the type of information and the reason for processing it.
For example, information relating to orders, invoices, payments and transactions may need to be retained for periods required under applicable accounting, tax or other legal requirements.
Customer communications may be retained for as long as reasonably necessary to respond to requests, handle disputes or maintain appropriate business records.
Where processing is based solely on consent, relevant data may be retained until consent is withdrawn, unless another lawful basis or legal obligation requires further retention.
When personal data is no longer required, we will delete, anonymise or otherwise securely dispose of it where reasonably possible and legally permitted.
11. HOW WE PROTECT YOUR PERSONAL DATA
We take reasonable technical and organisational measures designed to protect personal data against:
- unauthorised access;
- unlawful processing;
- accidental loss;
- misuse;
- alteration;
- unauthorised disclosure;
- destruction.
Access to personal data is limited to persons and service providers who reasonably require access for legitimate business purposes.
However, no method of electronic transmission or storage can guarantee absolute security.
12. YOUR RIGHTS UNDER GDPR
Where the GDPR applies to the processing of your personal data, you may have the following rights, subject to the conditions and limitations established by applicable law:
Right of access
You may request confirmation as to whether we process your personal data and request access to that data.
Right to rectification
You may request correction of inaccurate personal data or completion of incomplete information.
Right to erasure
In certain circumstances, you may request deletion of your personal data.
This right does not apply where we are legally required to retain the information or where another legal basis permits continued processing.
Right to restriction of processing
In certain circumstances, you may request that processing of your personal data be restricted.
Right to object
Where processing is based on our legitimate interests, you may have the right to object to such processing based on your particular circumstances.
You may also object to processing of your personal data for direct marketing purposes.
Right to data portability
Where applicable, you may have the right to receive certain personal data you provided to us in a structured, commonly used and machine-readable format and to request its transfer to another controller.
Right to withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right to lodge a complaint
You have the right to lodge a complaint with the competent data protection supervisory authority if you believe that your personal data has been processed unlawfully.
To exercise any of your rights, please contact us at:
We may request information reasonably necessary to verify your identity before responding to certain requests.
13. SUPERVISORY AUTHORITY
If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.
For Slovenia, the competent supervisory authority is:
Information Commissioner of the Republic of Slovenia
Informacijski pooblaščenec Republike Slovenije
You may contact the supervisory authority directly.
You are also welcome to contact us first at info@break-thelines.com, and we will try to address your concern.
14. CHILDREN’S PRIVACY
Our website and online store are not specifically directed at young children.
We do not knowingly seek to collect personal data from children where parental or guardian consent would be required under applicable data protection law.
If you are a parent or guardian and believe that a child has provided personal data to us contrary to applicable law, please contact us at info@break-thelines.com.
If we become aware that personal data has been collected in circumstances that do not comply with applicable law, we will take appropriate steps regarding that information.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, social media platforms or services operated by third parties.
Once you leave our website or interact directly with a third-party service, the processing of your personal data may be subject to that third party’s own privacy policy and terms.
We are not responsible for the privacy practices, security or content of third-party websites or services that we do not control.
We encourage you to review the relevant third party’s privacy information before providing personal data to them.
16. SOCIAL MEDIA
breakTHElines may maintain profiles on third-party social media platforms.
If you interact with us through a social media platform, the relevant platform may process personal data in accordance with its own privacy policy and settings.
Information you choose to make publicly available through social media may also be visible to us and other users of the relevant platform.
This Privacy Policy applies to personal data processed by breakTHElines and does not replace the privacy policies of third-party social media platforms.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our website, online store, business practices, service providers or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
Where required by applicable law, we will provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically.
18. CONTACT US
If you have questions regarding this Privacy Policy, the processing of your personal data or your data protection rights, please contact us:
breakTHElines
Športno izobraževanje in svetovanje, Rok Baskera s.p.
Nazorjeva ulica 15
3000 Celje
Slovenia
Email: info@break-thelines.com